The £5 deposit you pay for an Oyster card is refundable along with any Pay as you go money left on the card.
Before you claim a refund, it’s worth bearing in mind that if you’ve used your Oyster card on a Pay as you go basis and it’s not loaded with a weekly Travelcard or bus pass then it’s transferable. And the money doesn’t expire so you can give it to a friend, relative or anyone else to use.
If you don’t know anyone who might want to use an Oyster or you don’t plan to return to London, you can get back any unused money.
Where to get a refund in London
If you’ve registered your Oyster card online with TfL, refunds are available online.
Once you get a refund you will longer be able to use the Oyster card.
£5 deposit and up to £10 of Pay as you go money
If you haven’t registered you card, your £5 deposit and up to £10 of Pay as you go money can be refunded at underground (tube) station ticket machines 48 hours after purchasing your card.
Oyster refunds at Heathrow airport
At Heathrow airport you can get a refund if you have £10 of pay as you go money or less on your card and your £5 deposit from:
- the ticket machines in Terminals 1,2,3 underground station
- the ticket machines Terminal 4 underground station
- the ticket office or ticket machines in Terminal 5 underground station.
The refund will be in cash.
If you have more than £10 of pay as you go money on your card, refunds might be available from the TfL Visitor Centre. This is just outside the Terminal 1,2 & 3 underground station. It’s open daily from 7am to 8.30pm.
If you paid for and topped up your Oyster with a credit or debit card, you can get a refund credited to your card instead of cash. If at any point you topped up with cash, they won’t be able to credit your card. The refund will be in cash.
It’s easy to walk to Terminal 2 or 3 from the Visitor Centre. If you’re leaving from Terminal 4 or 5, follow the signs for Heathrow Express and take the free train transfer.
Oyster refunds at Gatwick Airport
It’s not possible to get a refund on any Pay as you go money at Gatwick Airport. The £5 deposit is refundable at the National Rail desk near arrivals in the South Terminal (not the train station ticket offices).
How to get a refund after leaving London
If you can’t visit an underground station before you leave, contact TfL Customer Services on 0343 222 1234 (open daily 8am–8pm).
Or, send your Oyster card and photocopied proof of name and address to TfL:
14 Pier Walk
Refunds by post will be sent by cheque (£) or by bank transfer to your bank accounts (UK addresses only).
How to get a refund after leaving the UK
If you live outside the UK, it’s still possible to get a refund but you need to telephone TfL Customer services on +44 343 222 1234.
Last updated: 24 April 2018