Oyster Card Refunds
The £5 deposit you pay for an Oyster card is refundable along with any pre-pay (Pay as you go) money left on the card.
Before you claim a refund, it’s worth bearing in mind that if you’ve used your Oyster card on a Pay as you go basis and it’s not loaded with a weekly Travelcard or bus pass then it’s transferable. That means you can give it to a friend, relative or anyone else to use.
If you don’t know anyone who might want to use an Oyster or you don’t plan to return to London in the near future, you can get back your unused money.
Where to get a refund in London
Refunds are available from all underground (tube) station ticket offices, including the ticket offices at Heathrow airport. They can refund your £5 deposit and up to £250 of Pay as you go money.
There’s no admin fee for refunding Oyster Pay as you go money or your £5 deposit. However, if you want a refund on a weekly or monthly Travelcard on an Oyster – there’s a £5 admin fee.
If you paid for your deposit and PAYG credit by cash, they will refund you with cash. If you paid with a credit or debit card, they will refund the money to your card.
If you used different payment methods to top-up your card, they give you a form to fill in and send you a cheque in GBP pounds sterling to your home address. This is obviously not ideal if you live outside the UK and don’t have a sterling (£) bank account. To keep things simple, make sure you only use one payment method for your Oyster card.
ID requirements for refund
You now need to supply proof of your name and address. This applies whether your Oyster card is registered or unregistered. The rules are slightly different for overseas visitors.
UK residents need two separate documents. One with proof of name and another with proof of address.
- Proof of name: Passport, medical card, birth certificate or driving licence.
- Proof of address: Current Council Tax bill or a residential utility bill, bank or credit card statement from the last three months. Mobile phone bills are not accepted.
Overseas residents need to show a passport or national identity card. Proof of address is not required.
How to get a refund after leaving London
If you are unable to visit an underground station to claim a refund before you leave, send your card and photocopied proof of your name and address (see above) to:
14 Pier Walk
Refunds by post will be sent by cheque (£) or by bank transfer to your bank accounts (UK addresses only).
If you have any questions, contact Oyster Ticketing and Refunds on 0343 222 1234 (open daily 8am–8pm), or email email@example.com.
Last updated: 25 June 2014